Returns & Refund
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The customer is responsible for returning the item to us if it is a unwanted item.
To start a return, you can contact us at info@play3d.co.uk If your return is accepted, we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that the business address is not the return address. Please contact us for the return address.
You can always contact us for any return question at info@play3d.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For damaged or defective items please let us know and we will send you a free pre paid postage label to get this item sent back to us. Please email us for this.
Unwanted Items
For products that were wrongfully purchased, or you simply no longer want the item, the customer is responsible for returning the item to our warehouse. Please contact us before sending the parcel so we can confirm the necessary details. You have 30 days from delivery of the item to open a return request.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@play3d.co.uk
Business Address: 124 City Road, London, EC1V 2NX, United Kingdom
Email: info@play3d.co.uk
Phone: +447899 328427